Exclusive Offers

• What is covered under the Shield Care Year 2 Warranty?

  The Shieldcare Year 2 Warranty covers standard defects only, excluding damage caused by drops, cracks, or water exposure. Batteries and cables are not covered under the Shieldcare Year 2 Warranty.

  https://shieldcare.com.my/shieldcare-ew.php

  
  

• When do I need to activate the Shield Care Year 2 Warranty?

  The Shieldcare Year 2 Warranty must be activated by registering online within 30 days of purchase.

  
  

• How does the RM100 GLOO Rewards e-Cash Voucher work?

  You can find more information by referring to the link provided here.

  
  

Pre-order & Payment

• How to Pre-order:

  1. Select your iPhone model.

  2. Make a full payment for online purchases or a RM300* deposit for in-store pickup.

  3. Choose whether to pick up your iPhone in-store or have it delivered to your address.

  4. Your iPhone will be available for pickup or delivery starting 20th September 2024.

  
  

• Is full payment required for Shipping and Same Day Delivery (SDD) options?

  Yes, full payment is required to receive your device via Shipping or Same Day Delivery (SDD) options.

  
  

• If I have paid in full, can I choose Buy Online Pick Up In Store (BOPIS)?

  Yes, you can. You just need to select your preferred store location to pick up your device.

  
  

• How do I pay the remaining balance for Buy Online Pick Up In Store (BOPIS) option?

  You can pay the remaining balance in store when you collect your device.

  
  

0% Instalment Plan

• Is the 0% Instalment Plan available for Pre-Order?

  - Yes. We offer 0% Instalment Plan up to 24-months for online purchase with selected banks & up to 48-months for in-store purchase.

  - For more information about Instalment Plan, please visit this page.

  
  

• I do not have Credit Card. Is there 0% Instalment Payment Plan for Debit Card?

  - Yes, you can still enjoy 0% Easy Plan with Debit Card with Buy Now, Pay Later. For more information, please visit this page.

  
  

Buy Now Pay Later

• Are there any payment option can be made with debit card?

  - You can enjoy instalment payment plan up to 12-months with Atome, PayLater by Grab, PAYLATER Malaysia or SPayLater.

  - For more info such as availability, instalment duration and spending limit, you can refer to this link here.

  
  

Free Same Day Delivery

• Am I Entitled to Free Same Day Delivery?

  - Free Same Day Delivery is strictly for iPhone 16 line-up pre-orders confirmed with full payment before Wednesday, 18 September 2024, 12 PM.

  - Free delivery applies to all online purchases of the iPhone 16 line-up.

  - We reserve the right, at our absolute discretion, to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, error in your order, suspected fraud or unauthorised or illegal transaction or other reasons.

  
  

• When Will I Receive My iPhone 16?

  - Customers will receive the goods on Friday, 20 September 2024. We will use all reasonable endeavours to ensure that the consignment is delivered by the estimated time but shall not be liable for any delay in delivery caused by customers.

  
  

• Coverage area for Free Same Day Delivery

  - Free Same Day Delivery is only applicable to the following postcodes.

  
  

  SAME DAY DELIVERY COVERAGE AREA
  Delivery on Friday, 20 September 2024 only

  • IPOH
  • KLANG VALLEY
  • KOTA BHARU
  • PENANG ISLAND

  Post Code
  30000	30010	30020	30100
  30200	30250	30300	30350
  30450	30500	30502	30503
  30504	30506	30505	30517
  30508	30510	30512	30516
  30518	30520	30519	30524
  30534	30536	30532	30540
  30542	30546	30551	30552
  30550	30554	30564	30548
  30556	30570	30560	30580
  30576	30582	30586	30590
  30596	30594	30592	30606
  30600	30609	30610	30612
  30614	30604	30620	30628
  30626	30622	30630	30621
  30632	30634	30644	30646
  30660	30658	30648	30662
  30673	30664	30676	30661
  30674	30670	30668	30656
  30682	30700	30690	30710
  30720	30730	30750	30740
  30760	30770	30780	30800
  30790	30810	30820	30830
  30840	30900	30902	30904
  30906	30910	30908	30912
  30988	30990	31350	31409
  31400	31407	31450	31500
  31650

  Post Code
  40000	40100	40150	40160
  40170	40200	40300	40400
  40450	40460	40470	40500
  40502	40503	40505	40512
  40517	40520	40529	40542
  40548	40550	40551	40560
  40564	40570	40572	40576
  40578	40582	40590	40592
  40594	40596	40598	40604
  40607	40608	40610	40612
  40620	40622	40626	40632
  40646	40648	40660	40664
  40670	40672	40673	40674
  40675	40676	40680	40690
  40700	40702	40704	40706
  40708	40710	40712	40714
  40716	40718	40720	40722
  40724	40726	40728	40730
  40732	40800	40802	40804
  40806	40808	40810	40990
  41000	41150	41300	41560
  41586	41672	41700	41710
  41720	41900	41902	41904
  41906	41908	41910	41912
  41914	41916	41918	41990
  43007	43009	43200	43207
  43300	43400	43558	46000
  46050	46100	46150	46200
  46300	46350	46400	46506
  46547	46549	46551	46564
  46582	46598	46662	46667
  46668	46672	46675	46700
  46710	46720	46730	46740
  46750	46760	46770	46780
  46781	46782	46783	46784
  46785	46786	46787	46788
  46789	46790	46791	46792
  46793	46794	46795	46796
  46797	46798	46799	46800
  46801	46802	46803	46804
  46805	46806	46860	46870
  46960	46962	46964	46966
  46968	46970	46972	46974
  46976	46978	47000	47100
  47110	47120	47130	47140
  47150	47160	47170	47180
  47190	47200	47300	47301
  47307	47308	47400	47410
  47500	47507	47600	47610
  47620	47630	47640	47650
  47800	47810	47820	47830
  50000	50050	50088	50100
  50100	50150	50200	50250
  50300	50350	50400	50450
  50460	50470	50480	50490
  50500	50502	50504	50505
  50506	50507	50508	50512
  50514	50515	50519	50528
  50529	50530	50532	50534
  50536	50540	50544	50546
  50548	50550	50551	50552
  50554	50556	50560	50562
  50564	50566	50568	50572
  50576	50578	50580	50582
  50586	50588	50590	50592
  50594	50596	50598	50599
  50600	50603	50604	50605
  50608	50609	50610	50612
  50614	50620	50621	50622
  50623	50626	50632	50634
  50636	50638	50640	50642
  50644	50646	50648	50650
  50652	50653	50656	50658
  50660	50661	50662	50664
  50666	50668	50670	50672
  50673	50676	50677	50678
  50680	50682	50684	50688
  50694	50700	50702	50704
  50706	50708	50710	50712
  50714	50716	50718	50720
  50722	50724	50726	50728
  50730	50732	50734	50736
  50738	50740	50742	50744
  50746	50748	50750	50752
  50754	50758	50760	50762
  50764	50766	50768	50770
  50772	50774	50776	50778
  50780	50782	50784	50786
  50788	50790	50792	50794
  50796	50798	50800	50802
  50804	50806	50808	50810
  50812	50814	50816	50818
  50901	50902	50903	50904
  50906	50907	50908	50909
  50910	50911	50912	50913
  50914	50915	50916	50917
  50918	50919	50920	50921
  50922	50923	50924	50925
  50926	50927	50928	50929
  50930	50931	50932	50933
  50934	50935	50936	50937
  50938	50939	50940	50941
  50942	50943	50944	50945
  50946	50947	50948	50949
  50950	50988	50989	50990
  51000	51100	51200	51700
  51990	52000	52100	52200
  53000	53200	53300	53700
  53800	53990	54000	54100
  54200	55000	55100	55200
  55300	55700	55710	55720
  55900	55902	55904	55906
  55908	55910	55912	55914
  55916	55918	55920	55922
  55924	55926	55928	55930
  55932	55934	55990	56000
  56100	57000	57100	57700
  57990	58000	58100	58200
  58700	58990	59000	59100
  59200	59700	59800	59990
  60000	62000	62007	62050
  62100	62150	62200	62250
  62300	62502	62504	62505
  62506	62510	62512	62514
  62516	62517	62518	62519
  62520	62522	62524	62526
  62527	62530	62532	62536
  62540	62542	62546	62550
  62551	62570	62574	62576
  62582	62584	62590	62592
  62596	62602	62604	62605
  62606	62616	62618	62620
  62623	62624	62628	62630
  62632	62648	62652	62654
  62662	62668	62670	62674
  62675	62676	62677	62686
  62692	62988	63000	63100
  63200	63300	68000	68100

  Post Code
  15000	15050	15100	15200
  15300	15350	15400	15500
  15519	15535	15538	15500
  15600	15630

  Post Code
  11500	11000	11010	11020
  11100	11900	11960	11900
  11910	11920	11950	11700
  11600	11609	11300	10000
  10050	10100	10150	10200
  10250	10300	10350	10400
  10450	10460	10470	10500
  10502	10503	10504	10505
  10506	10508	10512	10514
  10516	10518	10524	10534
  10538	10540	10542	10546
  10550	10551	10552	10558
  10560	10564	10566	10570
  10576	10578	10582	10590
  10592	10593	10594	10596
  10600	10604	10609	10610
  10612	10620	10622	10626
  10628	10634	10646	10648
  10660	10661	10662	10670
  10672	10673	10674	10676
  10690	10710	10720	10730
  10740	10750	10760	10770
  10780	10790	10800	10810
  10820	10830	10840	10850
  10910	10920	10990	11050
  11060	11400	11409

• How do I check my order status?

  - You may check your order status here. If you need further assistance, you may WhatsApp us at +6012-978 7616 & we will get back to you as soon as possible.

  
  

• Can I change from Free Same Day Delivery to outlet pickup?

  - Modification of the fulfilment method is unavailable. Customers must ensure they select their preferred fulfilment method during order placement.

  
  

• Can I change my device model or colour option later?

  - Nope. This option is not available. Kindly decide when purchase / checkout. You may need to cancel your order and make purchase again. Device is subject to availability.

  
  

• Who is your logistic service provider?

  - Our dispatch partner for Klang Valley & Penang Island is Lalamove and for Ipoh and Kota Bharu is by SNS Team.

  
  

Pickup At Outlets

• Can I choose to pick up order from my preferred outlet?

  - Yes, you may pick up your order from your preferred outlet. The outlets are listed in each of the iPhone 16 product detail page.

  
  

• Can I change from pick up from outlet to Free Same Day Delivery?

  - Modification of the fulfilment method is unavailable. Customers must ensure they select their preferred fulfilment method during order placement.

  
  

• Can I change my device model or colour option later?

  - Nope. This option is not available. Kindly decide when purchase / checkout. You may need to cancel your order and make purchase again. Device is subject to availability.

  
  

• When can I pick up my order?

  - You may pick up your order starting from the Friday, 20 September 2024. Kindly pick-up your order within 48hours to prevent any order cancellation.

  
  

• How do I pick up my order?

  - You can show our staff your order ID, and further verification will be required when picking up the devices.

  
  

• Can I have my representative pick up my order?

  - No, orders cannot be picked up by representative.

  
  

This Might Interest You

• How to enjoy trade-in service?

  - Trade-in service is available at iTworld retail stores. Click here for full terms & conditions.

  
  

• Can I get a refund for the RM300 deposit if I cancel my order?

  - Yes, you can. However, the refund process may take up to 14 working days.

  
  

• Additional Terms & Conditions

  - Certain vouchers are not stackable. Customers can choose to redeem either RM100 GLOO Rewards e-Cash Voucher or Trade-in Voucher. E.g. Situation A: If customer choose to trade-in that eligible for trade-in voucher, they are NOT entitled to redeem RM100 GLOO Rewards e-Cash voucher. E.g. Situation B: If customer opt for Maybank Mastercard RM100 vouchers redemption upon the instalment offers, they are NOT entitled to redeem RM100 GLOO Rewards e-Cash voucher.

  - Non-Stackable Bank Instalments: Bank instalment plans from different participating banks are not stackable with each other. Customers can only choose one bank instalment plan to enjoy the respective bank's offer at the time of purchase.

  - Voucher redemption is based on first come first serve basis, with limited quantities available. Terms and conditions apply.

  - SNS Network (M) Sdn Bhd, GLOO & iTworld reserves the right to alter the terms without any prior notice.

  
  

*First time iPhone user may refer here on How-To-Setup-Your-iPhone/Transfer Data. Shall you need further assistance, you may WhatsApp us at +6012-978 7616 or email your enquiries to online@sns.com.my.