Surface Laptop 4

Free Shipping For Online Orders

• How do I enjoy free shipping?

  - All online orders for the pre-orders of the new Surface Laptop 4 will be automatically entitled to free shipping.

  
  

• When will I receive my pre-order of Surface Laptop 4?

  - We will ship out the orders once the new Surface Laptop 4 is available.

  
  

• How do I check my order status?

  - You may check your order status here. If you need further assistance, you may WhatsApp us at +6012-978 7616 & we will get back to you as soon as possible.

  
  

Pickup At Outlets

• Can I Choose To Pickup Order From My Preferred Outlet?

  - Yes, you may pickup your order from your preferred outlet. The outlets are listed in each of the Surface Laptop 4 product detail page.

  
  

• Can I change from pickup from outlet to free shipping?

  - Modification of fulfilment method is not recommended. Customers are to ensure that they choose their preferred fulfilment method during order placement. If customer needs to change the fulfilment method due to unforseen situations, please WhatsApp us at +6012-978 7616 & we will get back to you as soon as possible.

  
  

• When Can I Pickup My Order?

  - You may pickup your order latest on starting from 8th June 2021 onwards but subject to mall operating hour due to unforeseen circumstances. (E.g. MCO regulations implementation.)

  
  

• Do I Need To Make An Appointment Before Picking Up Order From Outlet?

  - No. Our outlet sales representative will be in touch via telecalls or WhatsApp for arrangement once the order arrive at the chosen outlet.

  
  

Easy Payment Plan

• Is The 0% Easy Payment Plan Available For Pre-Order?

  - Yes. We offer 0% Easy Payment Plan up to 12-months with AEON, CIMB, Hong Leong Bank, HSBC, Maybank & Public Bank.

  - For more information about Easy Payment Plan, please visit this page.

  
  

• Are there any hidden charges in 0% Easy Payment Plan?

  - No, there are no additional hidden charges if place order through www.itworld.com.my with Easy Payment Plan option but there's one time handling fees for credit card instalment at storefront purchase.

  
  

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• Pre-order Offers

  - For every pre-order of the new Surface Laptop 4 series, customers are entitled for complimentary gifts + additional freebies (subject to specifications model).