Contactless Service

Fast-track, contactless pick-up and drop-off at our iTworld Apple Authorised Service Centre.

Find out on our new way of device pick-up and drop-off procedures to ensure the safety and wellbeing of our customers and staffs.

How Does It Work?

If you are collecting your device, please note that all payments must have been made in advance. We do not encourage payment on premise.

Vice versa, if you are dropping off your device, check out the guidelines below. Please include the printed Service Request Form when you drop off your device.

Step 1

Schedule your appointment at getsupport.apple.com or download Apple Support Application from App Store. Follow these steps before you bring in your device.

Step 2

Complete your Service Request Form. We recommend you to register using with your active email.

Step 3

Please only drop-off your device to us on your scheduled Appointment Date and Time through the Apple Appointment System.

How Does It Work?

If you are collecting your device, please note that all payments must have been made in advance. We do not encourage payment on premise.

Vice versa, if you are dropping off your device, check out the guidelines below. Please include the printed Service Request Form when you drop off your device.

Step 1

Schedule your appointment at getsupport.apple.com or download Apple Support Application from App Store. Follow these steps before you bring in your device.

Step 2

Complete your Service Request Form. We recommend you to register using with your active email.

Step 3

Please only drop-off your device to us on your scheduled Appointment Date and Time through the Apple Appointment System.

I'm Ready to Submit My Service Request

Scan the QR code or click to submit your Service Request Form.

Let's be Safe and Keep our Social Distance

Thank you for your support and understanding while we do our best to continue our service and ensure the safety of our staffs and customers. As always, our Customer Service Team is absolutely happy to help via phone call, WhatsApp or email if you have further questions.

You can reach out to us at:

iTworld @ Ipoh : Phone: 1-700-819-616 | Email: aasp@sns.com.my

iTworld @ Petaling Jaya : Phone: 011-1006 1188 | Email: asppj@sns.com.my

iTworld @ Sunway Geo : Phone: 011-6318 1288 | Email: aspsg@sns.com.my