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Every set of AirPods, Beats earphones and Beats headphones comes with a one‑year limited warranty and 90 days of technical support. AppleCare+ for Headphones extends your coverage to two years from your AppleCare+ purchase date and adds unlimited incidents of accidental damage protection, each subject to a
RM 139 service fee.* In addition, you'll get 24/7 priority access to Apple experts through getsupport.apple.com.*
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Every set of AirPods, Beats earphones
and Beats headphones comes with a one‑year limited warranty and 90 days of
technical support. AppleCare+ for Headphones extends your coverage to two years
from your AppleCare+ purchase date and adds unlimited incidents of accidental
damage protection, each subject to a
RM 139 service fee.* In addition, you'll get 24/7 priority access to Apple
experts through getsupport.apple.com.*
Key Features
Service and support, all in one stop
- Direct access to Apple experts by chat or phone
- 24/7 priority access through getsupport.apple.com
- Carry-in repair: Take your headphones to an Apple Authorised
Service Provider
- Express Replacement Service: Apple will ship you a
replacement device so you don't have to wait for a repair*
Hardware coverage that even covers
accidents
- Your AirPods, Beats earphones or Beats headphones
- Battery*
- Included charging cable
- Unlimited incidents of accidental damage protection, each
subject to a RM 139 service fee*
Answers to all your Apple software
questions
- Bluetooth connectivity
Legal
AppleCare+ is available for AirPods,
AirPods Max, AirPods Pro, Beats Fit Pro, Beats Solo3 Wireless, Beats Studio
Buds, Beats Studio Buds +, Beats Studio Pro, Beats Studio3 Wireless, Powerbeats
and Powerbeats Pro.
Apple Malaysia Sdn Bhd (Apple) is the
legal obligor in relation to all obligations under AppleCare+ apart from the
accidental damage from handling coverage. The accidental damage from
handling coverage under AppleCare+ is provided to you for a fee pursuant to a
group insurance policy (Policy) that Apple has purchased from AIG Malaysia
Insurance Berhad (Reg. No. 200701037463 [795492-W]) (AIG), licensed under the
Financial Services Act 2013 and regulated by Bank Negara Malaysia, and which
you participate in as an insured by purchasing AppleCare+. AIG has authorised
Apple to provide and undertake the repair or replace your device pursuant to
any claims you have for accidental damage from handling and may be reimbursed
subject to the terms and conditions of the Policy by AIG for valid
claims. Apple is not a licensed insurance agent and does not provide any
advice in relation to the insurance coverage provided by AIG under
AppleCare+. The full terms and conditions of the Policy and product
disclosure sheet issued by AIG can be viewed at www.aig.my.
Purchase of the Plan is not required to purchase the device.
* Service coverage is available only
for AirPods, Beats earphones or Beats headphones and their original included
accessories that are defective in materials or workmanship, or for batteries
that retain less than 80% of their original capacity. Accidental damage means
physical damage from handling due to unexpected and unintentional events.
Replacement equipment that Apple provides as part of the repair or replacement
service may contain new or previously used genuine Apple parts that have been
tested and pass Apple functional requirements.
Local call charges may apply. Telephone
numbers and hours of operation may vary and are subject to change.
Service coverage may be subject to
certain restrictions.